Returns & Exchange Policy

Effective Date: April 14, 2025

At MagAura.in, we prioritize your satisfaction. If you’re not entirely pleased with your purchase, our Returns & Exchange Policy is designed to ensure a smooth and transparent process.

1. Eligibility for Returns & Exchanges

  • Timeframe: Requests for returns or exchanges must be initiated within 7 days of receiving the product.​

  • Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.​

  • Non-Returnable Items: Certain products, such as intimate wear, cosmetics, and personalized items, are non-returnable due to hygiene and customization reasons.​

2. Return & Exchange Process

  1. Initiate Request: Contact our customer support at support@magaura.in with your order details and reason for return or exchange.​

  2. Approval: Our team will review your request and provide instructions for the return or exchange process.​

  3. Pickup/Shipping: We will arrange for a pickup of the item or provide shipping details for you to send it back.​

  4. Inspection: Upon receiving the item, we will inspect it to ensure it meets our return criteria.​

  5. Resolution: If approved, we will process your exchange or initiate a refund as per your preference.​

3. Refund Policy

  • Prepaid Orders: Refunds will be credited to the original payment method within 7-10 business days after approval.​

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed to your bank account. Please provide accurate bank details during the return initiation.​

  • Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.​

4. Exchange Policy

  • Size or Color Exchange: If you wish to exchange an item for a different size or color, please specify this during the return initiation. Exchanges are subject to product availability.​

  • Defective or Wrong Items: If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement at no additional cost.

5. Cancellations

  • Before Shipping: Orders can be canceled before they are shipped. Contact our customer support promptly to request a cancellation.​

  • After Shipping: If the order has already been shipped, please follow the return process upon receiving the item.​

6. Contact Us

For any queries or assistance regarding returns and exchanges, please reach out to us:

  • Email: support@magaura.in

  • Phone: +91-9004435242

  • Operating Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST